About us - FAQ - Terms and Conditions - Shipping and Delivery

 

 

 

ABOUT US

HighRoller® Finland Ltd. is owned by five “young-ish” entrepreneurs who all have backgrounds in sports. We are not a well-oiled business machine but we are learning the craft as we go along. However, we do know a lot about the problems in the human body that most of us experience when our muscles and joints start to hurt due to inactivity or due to daily straining in physical activity. We are also professionals at fixing those problems and at creating products that help in that process. We hope you enjoy using our products and find them useful in being able to maintain an active lifestyle.

The idea of our first product HighRoller® in a nutshell was a combination of chance and laziness. The inventors of HighRoller®, Pekka Vallo and Atte Haataja, actively used traditional foam rollers but they did not really like the exercise positions because they were too difficult and taxing especially after a hard workout. After a couple of brainstorming sessions and an evening in the sauna (yes, some of the best ideas are born in the Finnish sauna) the idea of lifting a foam roller off the ground was born. After this eureka moment, it actually took about a year and a half to two years before the first HighRoller® was sold. Well, actually Pekka and Atte created HighRoller® for their own personal use only. The original idea was never about making HighRoller® a business. However, the very positive feedback they received from people and even from professional athletes confirmed that this product is needed. So you are welcome!

We claim that HighRoller® is the best foam roller on the market today! Not only is HighRoller® effective but it also makes muscle maintenance exercises enjoyable. And one more thing. HighRoller® can and should be used by everyone who want to take care of the only body they will ever have. Just try HighRolling yourself and you will understand.

HighRoller® is a patented product of HighRoller® Finland Ltd.

HighRoller® is a registered trademark of HighRoller® Finland Ltd.


 

FAQ

 

PAYMENTS

What are the payment options?
You can pay with most common credit cards and Paypal.



HIGHROLLER

How much weight can HighRoller handle?
It can handle weight up to 120 kilos (265 pounds). If you weigh more than that you can use our product but it is at your own responsibility.

How high is HighRoller?
HighRoller is about 40cm above the ground.

Is there a height limit for using HighRoller?
No, there isn't. But if you are under 160cm (5"3'), we recommend that you use a pillow or some other platform under your supportive knee.

Are there some video instructions about how to use HighRoller?
Yes there are! You can find them by visiting the HighRoller product page or our Youtube page.

 

HIGHBALLER

Where can I get a HighBaller?
HighBaller is going to be available on Kickstarter starting on July 17th 2017.

Will HighBaller help with posture problems?
If your posture problems are caused by muscle tightness and myofascial dysfunctions then yes, HighBaller can help you improve your posture.
For example tightness in pectoralis, glutes and upper back are very effective and easy to treat with HighBaller and those body parts have a huge influence on posture..

Should I use it if I am not an athlete?
Of course! You do not have to be a professional athlete to enjoy the benefits of HighBaller.
Each HighBaller comes with an instruction manual and a trigger point map. With the manual and map you can easily learn to use HighBaller correctly.
In the instruction manual you will find all the general information about HighBaller and how to use it. Trigger point map shows you common trigger points and their referred pain areas. If you are not sure where your problematic areas are located, you can try areas which are shown on the map.

What’s the weight limit for using HighBaller?
It can handle weight up to 120 kilos (265 pounds). If you weigh more than that you can use our product but it is at your own responsibility.

 

RETURNS

Can I return my product?
Oh boy, we hope you won’t have a reason to do that! If you are not satisfied with our product you can return it within 30 days of your original purchase date. Do not forget your receipt or other proof of purchase.

Shipping charges are the responsibility of the buyer and will not be paid by HighRoller Finland Ltd. We warrant that all of the products we manufacture will be free of defects for up to one year from the original date of purchase. Please contact our customer service department with any further questions This email address is being protected from spambots. You need JavaScript enabled to view it..


 

TERMS & CONDITIONS

HighRoller Web Store is a site operated by HighRoller Finland LTD, registered company in Finland under company number 2680223-9 and registered office at Nuaskatu 9, PL5, 87400 Kajaani FINLAND. VAT FI26802239.

TERMS OF USE FOR THE HIGHROLLER FINLAND LTD WEBSITE

These terms of use govern the use of the Internet pages (”the Website”) of HIGHROLLER FINLAND LTD (”HighRoller”). The user is advised to read these terms before using the Website. By accessing and using the Website, the user accepts these terms and agrees to be bound by them. If the user does not accept these terms in full, he/she should not access or use the Website.

By approving and following these terms of use, the user receives a limited right to use and view the Website and the material contained in it. However, the granting of a limited right of use shall not mean or cannot be considered to suggest the granting of a right of use to any immaterial right exclusively belonging to HighRoller.

HighRoller has the right to change these terms and limit access to the Website at any time.

 

WEBSITE CONTENT, RIGHTS AND LIABILITIES

This website contains material protected under copyright. HighRoller and the names of the products it manufactures are the trademarks of HighRoller Finland LTD. All copyrights and other immaterial rights, such as registered and unregistered trademark rights and copyrights of design, patents, domain names and trade secrets, connected with the Website and the material presented on the Website, shall belong to HighRoller and its partners.

Any copying, transfer, distribution or recording of the Website and its content or part thereof shall be prohibited without the prior written consent of HighRoller, notwithstanding the exceptions mentioned in these terms of use. However, the user shall be entitled to take and save extracts from the Website for private, non-commercial use. When citing Website material, the source must be indicated.

HighRoller is not responsible for third party websites possibly linked from the Website or the use thereof. The user shall read and follow the terms of use governing such linked websites. By entering such linked websites, the user accepts that the linked websites are not within the sphere of influence or under the responsibility of HighRoller.

HighRoller does not guarantee the uninterrupted or fault-free use of the Website though it shall do its best to ensure the continuous, undisturbed use of the Website. HighRoller shall do its best to ensure that the content of the Website is as up-to-date and accurate as possible. However, HighRoller does not provide any warranty or accept any liability for the availability, operation, fault-free use, non-violation of rights, reliability or content of the Website; the Website is presented as such without obligation.

HighRoller shall not be responsible for any direct or indirect damage caused by the use or hindrance of use of the Website or its content or by these terms of use regardless of the cause of the damage, even if HighRoller had been notified beforehand of the possibility of such damage. In any case, the liability of HighRoller shall be limited to the liability expressed in mandatory legislation.

HighRoller shall be entitled to make changes to the Website or discontinue the maintenance of the Website at any time.

We may disclose your personal data:
- To other companies within our group.
- If we sell our business.
- To agents and service providers.
- In cases where we are required by law to pass on information or if we believe action is necessary for fraud, cyber crime or to protect the website, rights, personal safety of person/s.

We may also disclose aggregate statistics about visitors to our website (customers and sales) in order to describe our services to prospective partners (advertisers, sponsors) and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.

If you are concerned about your data, you have the right, subject to the payment of a small fee to request access to personal data which may hold or process about you.

 

PRODUCT AVAILABILITY

HighRoller will have the right, at any time, to make changes to information about products displayed on the web shops, for example information about prices, description or the availability of products and HighRoller may do so without first giving you notice of the changes. HighRoller will not, however, make any changes to the price, availability or description of any product after an order has been accepted.

 

PRODUCT INFORMATION AND WARRANTY

Do not eat or swallow any parts of the HighRoller product. Store your product in a safe place out of reach of children to prevent them from swallowing any parts of the product or injuring themselves by accident.

Please use caution when assembling or disassembling the product.

Please visit www.highrollerofficial.com for more information regarding the proper use of the product. Please contact This email address is being protected from spambots. You need JavaScript enabled to view it. for any questions or inquiries regarding the product.

Age limit: 12 or older
Weight limit: Under 120 kilos or 264 pounds

Follow the instructions!

Read instruction manual carefully before use. Use only as directed.

Incorrect use of the product may cause injuries.

 

DISCLAIMER

THE MAXIMUM LIABILITY (THIS LIMITATION SHALL NOT APPLY TO LIABILITY FOR PERSONAL INJURY TO THE EXTENT APPLICABLE LAW PROHIBITS SUCH A LIMITATION) OF HIGHROLLER FINLAND LTD ARISING FROM THE USE OR PURCHASE OF THE HIGHROLLER PRODUCT SHALL BE LIMITED TO THE AMOUNT PAID BY CUSTOMERS FOR THE PURCHASE OF THIS PRODUCT.

HighRoller Finland Ltd cannot be held responsible for any injuries caused by misuse or dangerous use of the product. Please consult your doctor if you have any doubts about the use of HighRoller product(s).

 

WARRANTY

HighRoller products are under a one (1) year warranty. HighRoller Finland Ltd. represents and warrants that consumer units under normal use for warranty period is free from error, improper or inferior workmanship, material design. During the warranty period, HighRoller Finland Ltd, or its authorized distributors or retailers will repair or replace the HighRoller product. Contact nearest retailer for warranty claims.

Upon request from HighRoller Finland Ltd or authorized distributors or retailers you may be required to provide the purchase receipt or other documentation or information of the date and place of purchase. This Warranty does not cover:  1) Normal wear & tear of equipment, 2) Defects and damages due to the equipment being used in any other way than its normal and customary manner, 3) Misuse, abuse, negligence or accident how ever caused, 4) Defects or damage arising from alteration or modification,  5) Defects or damage caused by corrosion or rust, 6) Scratches or damage to all external parts that are due to normal customer use. This warranty does not apply if: 1) Any term contained in this warranty has been altered or modified in any way and 2) Proof of purchase cannot be presented. HighRoller Finland Ltd. grants no other warranties as stated above.

HighRoller Finland Ltd. shall not be liable for the loss of use of the product, inconvenience, loss or any other consequential damage, arising out of the use of, or inability to use the product.

 

PRICES AND PAYMENT

The product price is always the price indicated in the web shop when you place your order. The price includes VAT.

Products and their postage are paid in conjunction with the order. The available payment methods are displayed in connection with the product order form in the web shop. Online payment methods are provided by Paytrail Oyj and PayPal.

Paytrail Oyj
Business ID: 2122839-7
Ohjelmakaari 10
40500 JYVÄSKYLÄ

Phone: +358 207 181830

PayPal
Business ID: R.C.S.Luxembourg B 118 349
22-24 Boulevard Royal
L-2449, Luxembourg

Payments by credit and debit cards

If you would like to pay by credit or debit card, HighRoller will act solely as the marketer of the respective payment method and will provide the products to the customer. All complaints and claims for compensation will be handled by the payment method provider. With regard to payments made by credit or debit card, the payment method provider acts as the merchant of the product and the trade transaction takes place between the customer and the payment method provider. The payment method provider is also the recipient of the payment.

Online banks

In some countries purchases will also be possible via online payment systems. These services will be offered via HighRoller's payment partners in accordance with their terms.

RIGHT TO CANCEL / RETURNS

We will accept returns and exchanges for items that meet the return criteria set forth below for 14 days from the date of purchase. Exceptions are stated below. We may deny any return or exchange if it fails to meet our return criteria.

If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have canceled the contract.

All products must be returned with reasonable care having been taken (such as must not show wear or damage, and must be in a condition that permits us to resell them). All returns and exchanges must be accompanied by the original documentation, instruction manual and the original manufacturer packaging. Failure to include such items may prevent or delay your refund or exchange. HighRoller Finland LTD reserves the right to deny any return if it fails to meet the return criteria and conditions.

We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation but after when we have received the returned item.

 

CUSTOMER SERVICE

Operating Hours GMT+2: M-F 08:00 am to 16:00 pm
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
These terms are governed by Finnish law.
Copyright HighRoller Finland LTD.

All rights reserved.


 

SHIPPING AND DELIVERY

Finland and rest of the Scandinavia: 2-5 business days

Rest of Europe: 3-7 business days

Rest of the World: 6-14 business days

Finland’s Post or HighRoller can’t be held responsible if package is delayed due acts of Customs.

Priority package is delivered to customers home in following countries:

The Netherlands, the United States, Belgium, Ireland, Iceland, the Great Britain, Italy, Austria, Greece, Croatia, Latvia (only companies), Luxemburg, Liechtenstein, Malta, Norway, Portugal, Poland, France, Sweden, Germany, Slovakia, Slovenia, Denmark, Czech Republic, Hungary and Estonia.

In other countries products will be delivered to the nearest post office.

 

DELIVERY RATES

 Finland: 

 4,90€

 Estonia:

 6,90€

 Sweden:

 7,90€

 Belgium, Denmark, Germany, Lithuania, Luxembourg, Netherlands:

 9,90€

Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Greece, Hungary, Ireland, Malta, Monaco, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, the UK: 

 15,90€

Albania, Andorra, Belarus, Canada, Egypt, Faroe Islands, Gibraltal, Greenland, Guernsey, Holy See, Iceland, Iran, Iraq, Isle of Man, Jersey, Jordan, Kosovo, Lebanon, Libyan Arab Jamahiriya, Liechtenstein, Macedonia, Moldova, Montenegro, Morocco, Norway, Russia, San Marino, Serbia, Switzerland, Syria, Tunisia, Turkey, Ukraine, United Arab Emirates, United States: 

 24,90€

The rest of the world:

 29,90€

Contact us


Kursonkatu 2
33840 Tampere, Finland
+358 44 978 2744

customerservice@highrollerofficial.com